Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Mushroom Capsules
  • Perishable goods

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


If you are unsatisfied with your order, you have 14 days from when you received your order to notify us of a refund or reship.

NB: Delivery to businesses is at shipper’s own risk.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ukpsychedelics.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Lost or Seized Packages

We only issue a refund to lost or seized packages if the package was covered by a valid insurance deposit. It is as well mandatory for insurance levy (RDI – refundable upon delivery) to be covered for all first orders placed on our website. We as well recommend creating an account on our site so we can have a history of your order with us to best issue a refund whenever need be.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ukpsychedelics.co.uk and send your item to: 16-20 Colmore Row, Birmingham B3 2QD.

Shipping returns

To return your product, you should mail your product to: 16-20 Colmore Row, Birmingham B3 2QD.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@ukpsychedelics.co.uk for questions related to refunds and returns.

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